Shipping Policy
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and securely as possible.
Order Processing
- Orders are processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Delivery times are estimates and may vary due to weather conditions, customs processing, or courier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (where available).
Age Verification
You must be of the legal smoking or vaping age in your jurisdiction to purchase our products. We reserve the right to request age verification before shipping your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
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Refund & Return Policy
Due to the nature of vaping products and for hygiene and safety reasons, all sales are considered final unless the product arrives damaged, defective, or incorrect.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect
After reviewing your claim, we may offer:
- A replacement
- Store credit
- A refund to your original payment method
Incorrect Items
If you receive the wrong item, contact us within 48 hours of delivery. We will arrange to send the correct product or provide a suitable resolution.
Returns
For health, safety, and sanitary reasons, we do not accept returns of:
- Opened vape products
- Used disposable vapes
- E-liquids that have been opened
- Products damaged due to misuse or improper handling
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
Non-Refundable Situations
Refunds will not be issued for:
- Customer preference or change of mind
- Incorrect shipping address provided by the customer
- Delays caused by shipping carriers
- Failure to collect a package
- Products showing signs of misuse, modification, or accidental damage
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider or bank.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact our customer support team with your order number and details of your inquiry. We are committed to resolving issues promptly and fairly.
sales@fumeflavor.com